FAQs
What is your return and refund policy?
Posted by Francesca Geens on
Please feel free to return your journal within two weeks as long as it is unused and in a sellable condition. You will need to pay for the return postage and we strongly suggest you use a signed for option as we can't issue a refund until we receive the goods and have checked that they are in good condition. Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries if the address provided is incorrect. If you are using PayPal, or other payment platform, please ensure that...
I still have a question how can I contact you?
Posted by Francesca Geens on
If you haven't found the answer to what you are looking for please send us an email at hello@happymejournal.com and we will get back to you as soon as possible (normally within 24-48 hours, Monday to Friday).
How much do you charge for postage and packaging?
Posted by Alex Fox on
Here are our postage and packaging charges for the US: 1 Journal: $7.00 (USPS Media Mail) or $15.00 (USPS Priority Mail) 2 Journals: $8.00 (USPS Media Mail) or $18.00 (USPS Priority Mail) 3 Journals: FREE Tracked Shipping (USPS Media Mail) or choose USPS Priority Mail $25.00 for a quicker service. Please note that you are responsible for any customs charges which may be incurred.
Can I order in bulk for my school or youth group?
Posted by Francesca Geens on
We are proud to supply schools around the world. Please get in touch to ask about pricing for schools and groups at hello@happymejournal.com
How long does the journal last?
Posted by Francesca Geens on
My First Journal and Junior Journal The journal has 12 full weeks of daily journaling pages and a section at the front they can fill out at any time. Children are encouraged to fill out their journal every day but as the pages aren't dated it is possible to do it at your own rhythm and easy to keep going should you miss a day. 12 weeks is an ideal length as it's similar to a school term and so feels achievable for the children to establish their new daily journaling habit. When testing the kids preferred this length and a longer book would have...